PIQOD Terms of Service

Last updated: April 13, 2026 Version: 1.0.0

Language notice: This is an informal English translation. The legally binding version is the Italian Terms of Service. In case of discrepancy, the Italian version prevails.

Welcome to PIQOD. These Terms and Conditions (the "ToS" or "Terms") govern the use of the piqod.it website and all connected services (the "Service"), provided by PIQOD di Sorrentino Lucio ("PIQOD", "we").

Use of the Service implies full and unconditional acceptance of these Terms. If you do not agree, please do not use the Service.

1. Who we are and what we do

PIQOD di Sorrentino Lucio is an Italian sole proprietorship based at Via Somma n. 10, 80034 Marigliano (NA), VAT 09825941215.

PIQOD operates as a travel experiences metasearch: it aggregates, compares and displays experiences (tours, attractions, tickets, activities) provided by third-party commercial partners (currently Viator and Tiqets, with additional partners being integrated).

What we do: show partner offers, provide search, filters, ranking, editorial content (blog), and a visual sharing service (PIQOD Live) for registered users.

What we do NOT do: we do not sell directly any experience, we do not process payments, we do not issue tickets, we do not manage bookings, confirmations, refunds, cancellations or customer service for purchased experiences. Every booking happens on the partner site (Viator, Tiqets, etc.) which is the merchant of record and the only contractual counterparty of the user for the purchase.

Respectively, PIQOD receives an affiliate commission from the partner when a click generates a confirmed conversion, with no additional cost to the user.

2. Service usage requirements

2.1 Minimum age

To use the basic Service features (navigation, search, content viewing), no minimum age is required.

To register an account and use restricted features (wishlist, reminders, PIQOD Live, notifications) you must be at least:

14 years old if resident in Italy (under Italian Legislative Decree 101/2018)
16 years old if resident in other EU States, unless explicit consent from a parent or guardian

PIQOD does not actively verify user age at registration, but reserves the right to request proof of age or suspend accounts suspected of violating this requirement.

2.2 Contractual capacity

By registering, the user declares to have legal capacity to enter contracts under Italian law, or to act under parent/guardian supervision.

2.3 Information accuracy

The user commits to providing truthful, accurate and updated information at registration (name, email, etc.) and keeping them so over time. Providing false data may result in account suspension.

3. Account creation and management

3.1 Registration

Users can create an account by providing email and password, or by using login with external providers (e.g. Google OAuth). The account is personal and non-transferable to third parties.

3.2 Credentials security

The user is solely responsible for the confidentiality of their credentials and all activities performed through their account. They commit to:

Choose sufficiently strong passwords
Not share credentials with third parties
Promptly notify PIQOD (privacy@piqod.it) of unauthorized or suspected use

PIQOD is not responsible for damages deriving from unauthorized account access due to user negligence in safeguarding credentials.

3.3 Account closure

The user can delete their account at any time from the Privacy Dashboard (/profilo/privacy). Deletion is irreversible and entails:

Deletion of personal data within 30 days (except legal retention obligations)
Permanent removal of published Lives
Loss of access to wishlist, scheduled reminders, received notifications
Inability to restore the account

PIQOD reserves the right to suspend or terminate an account at its discretion in case of:

Violations of these ToS
Violations of Community Guidelines
Fraudulent activities, spam, abuse
Formal requests from judicial authority

In case of suspension, the user will receive email notification and has the right to appeal within 14 days (section 10 — Dispute Resolution).

4. Service usage license

PIQOD grants the user a personal, non-exclusive, non-transferable, revocable license to use the Service for non-commercial purposes and in compliance with these ToS.

4.1 What is allowed

Navigate the site, view content, perform searches
Save experiences to wishlist, schedule reminders
Publish PIQOD Live content respecting Community Guidelines
Share links to experiences via social media or messaging apps
Click on experiences to be redirected to partner sites for booking

4.2 What is NOT allowed

The user commits not to:

Extract Service data via automated scraping without written authorization
Resell, license, transfer Service access to third parties
Copy, reproduce, modify PIQOD source code, design, editorial content without permission
Interfere with Service operation (DDoS, exploit, injection, rate abuse)
Decompile or disassemble any software component
Impersonate other persons or create fake accounts
Collect personal data of other users without consent
Use the Service for illegal, fraudulent purposes, or contrary to public morality
Upload content that violates third-party rights (copyright, privacy, trademarks)
Send spam, viruses, malware, phishing through any Service feature
Bypass technical protection, security, authentication measures
Use the Service for generating automated comparative pricing for commercial competition purposes without authorization

Violation of these prohibitions may result in immediate account suspension and, in more serious cases, legal action.

5. Intellectual property

5.1 PIQOD property

All proprietary Service content (text, graphics, logos, design, code, structure, ranking, editorial blog, tag dictionary, destination ontology, ML models) is exclusively owned by PIQOD di Sorrentino Lucio or licensed to PIQOD. It is protected by copyright, trademarks, patents, trade secrets and other intellectual property laws.

Nothing contained in the Service shall be construed as granting a license to PIQOD intellectual property rights, except for the personal usage license granted in Article 4.

5.2 Partner property

Descriptions, images, prices and other content related to experiences shown on the Service are provided by commercial partners (Viator, Tiqets, etc.) and remain their property. PIQOD re-displays them based on affiliate agreements in place with each partner.

5.3 User-generated content (UGC)

Regarding content the user publishes via the PIQOD Live service, the rules of the next article 6 apply.

6. User-generated content — PIQOD Live

6.1 What is PIQOD Live

PIQOD Live is a service reserved for registered and logged-in users that allows publication of photographic content in "diptych" format (2 vertically stacked photos) with optional caption, linked to a geographic location. Content is visible to other registered users for 24 hours, after which it is irreversibly deleted.

6.2 License granted to PIQOD

By publishing a Live, the user:

Retains full ownership of the content (photos, caption, tags)
Grants PIQOD a non-exclusive, free, worldwide, revocable at end of 24 hours license to:
- Host content on our servers
- Show content to other registered users through the Service
- Generate thumbnails, previews and optimized versions for delivery
- Apply automated moderation (ML safety analysis)
- Include content in aggregated metrics (likes, views, etc.)
DOES NOT grant PIQOD any license to:
- Use content in advertising campaigns external to the Service
- Resell or sublicense content to third parties
- Use content to train generative AI models
- Retain content beyond the 24 hours of publication (except for legal retention obligations)

6.3 User responsibility for content

The user declares and guarantees to:

Hold rights to photos they publish, or have authorization to do so
Respect privacy of persons depicted in photos (having obtained consent when required)
Not violate third-party rights (copyright, trademarks, privacy, reputation)
Not upload illegal content, defamatory, discriminatory, offensive, fraudulent
Respect Community Guidelines (see separate document)

The user assumes full legal responsibility for content they publish. PIQOD acts as hosting provider under Italian Legislative Decree 70/2003 and the DSA Regulation, and reserves the right to remove content upon notification or autonomously in case of manifest illegality.

6.4 Moderation and removal

PIQOD applies automated moderation (local ML) to every published content. Content judged to violate rules may be:

Rejected at upload with user notification
Removed post-publication following report or manual review
Preemptively blocked on recidivist users

The user who experiences erroneous removal can file an appeal via privacy@piqod.it within 14 days of notification. The appeal is examined by a human operator and resolved within 72 business hours.

6.5 Reports from other users

Any user can report a Live content deemed in violation via the dedicated button. Reports are examined in good faith. Manifestly illegal content is removed as quickly as possible under DSA.

The reporter and content author are provided with reasoning for the decision taken, with possibility of appeal.

6.6 Tagging other users

When a user tags other registered users in a Live photo, the tag is visible to other users but does not generate direct notification to the tagged person (to keep PIQOD as a visual sharing tool, not a social network).

If the tagged user does not wish to appear in someone else's story, they can request tag removal via:

"Remove tag" button on the story itself (if implemented in current version)
Email to privacy@piqod.it, with removal within 72 hours

6.7 Voluntary deletion

The user can delete their own Live at any time, with immediate effect, from their profile page. Deletion is irreversible.

7. Metasearch service — liability limitations

7.1 No liability for prices, availability, experience quality

Information shown on the Service (prices, availability, descriptions, duration, inclusions/exclusions) is provided by commercial partners via their APIs. PIQOD commits to maintaining this data updated with reasonable diligence, but:

Does not guarantee accuracy, completeness or real-time updating of data
Is not responsible for differences between the price shown and the effective price at checkout on the partner site
Is not responsible for unavailability, cancellations, modifications of experiences
Is not responsible for quality, safety, legality of experiences provided by partners
Is not responsible for refund, cancellation, post-purchase customer service issues

The user is always invited to verify directly on the partner site all information before completing a purchase.

7.2 Contractual relationship with partners

When the user clicks on an experience and is redirected to the partner site (Viator, Tiqets, etc.), they exit PIQOD's scope of responsibility and enter into a direct contractual relationship with the partner. The partner's ToS, privacy policy and conditions will apply.

Any disputes related to the purchased experience (refund, issues during the experience, etc.) must be addressed directly to the partner, not to PIQOD. PIQOD may optionally provide informal support but is not required to intervene.

7.3 External links

The Service may contain links to third-party sites (besides partners). PIQOD does not control such sites and is not responsible for their content, policies or data processing practices.

8. Service availability and modifications

8.1 Service continuity

PIQOD commits to keeping the Service reasonably available, but does not guarantee uninterrupted continuity. The Service may be temporarily unavailable due to:

Scheduled maintenance (preferably at low-traffic times)
Software and infrastructure updates
Force majeure events (DDoS attacks, cloud provider outages, network issues)
PIQOD strategic decisions (sunset of experimental features)

PIQOD will not be responsible for indirect losses, consequential damages, loss of commercial opportunities deriving from temporary Service unavailability.

8.2 Service modifications

PIQOD reserves the right to modify, add, remove Service features at its discretion at any time. Substantial modifications will be communicated to registered users via email and site notice.

8.3 Sunset of experimental features

Some features (particularly PIQOD Live) are considered experimental. PIQOD reserves the right to suspend or terminate these features at any time, with 30 days notice to active registered users, should it consider the feature not meeting quality, engagement or operational sustainability objectives.

In case of PIQOD Live sunset:

Still-active content will continue working until natural 24-hour expiration
No new Lives can be published after sunset date
Personal data collected from the feature will be deleted or anonymized per Privacy Policy

9. Privacy and data protection

Processing of personal data within the Service is governed by the Privacy Policy and Cookie Policy, which form integral part of these ToS.

The user is invited to carefully read both documents before using the Service.

10. Dispute resolution

10.1 Internal complaints

Before initiating any legal action, the user commits to contacting PIQOD via email (privacy@piqod.it or info@piqod.it) to seek an amicable solution. PIQOD will respond within 15 business days of receiving the complaint.

10.2 ADR mediation

In case of disputes not resolved internally, the user has the right to turn to an alternative dispute resolution body (ADR) under Italian Legislative Decree 130/2015 and the Consumer Code. For international disputes, the European Commission's ODR platform is available: https://ec.europa.eu/consumers/odr

10.3 Competent court

For any dispute not resolvable amicably or through ADR, the competent court is the Court of Naples, subject to mandatory consumer protection rules.

For consumers resident in the European Union, the rules of EU Regulation 1215/2012 (Brussels I-bis) on jurisdiction in civil and commercial matters remain applicable.

10.4 Applicable law

These Terms are governed by Italian law. For matters not expressly provided, the provisions of the Civil Code, Consumer Code, Privacy Code, GDPR and other applicable EU regulations apply.

11. Modifications to these Terms

PIQOD reserves the right to modify these ToS at any time, to reflect regulatory changes, Service updates, new features, or strategic decisions.

In case of substantial modifications (e.g. modifications affecting user rights, content license, liability), PIQOD will:

Notify registered users via email
Show a prominent notice on the site
Apply modifications with at least 30 days notice
Allow users who don't accept modifications to delete their account without penalty

Continued use of the Service after modifications take effect constitutes acceptance of them.

12. Final clauses

12.1 Entire agreement

These ToS, together with the Privacy Policy, Cookie Policy and Community Guidelines, constitute the entire agreement between the user and PIQOD regarding the Service, and prevail over any previous or contemporaneous agreement, written or oral.

12.2 Partial nullity

Should any clause of these ToS prove invalid, illegal or inapplicable in a jurisdiction, such clause will be replaced by an equivalent valid one, and the remaining clauses will remain fully in force.

12.3 No waiver

Failure by PIQOD to enforce a right or provision of these ToS does not constitute waiver of such right or provision.

12.4 Assignment

The user cannot assign, transfer or sublicense their rights or obligations deriving from these ToS without PIQOD's written consent. PIQOD may assign its rights or obligations in case of merger, acquisition, business sale or similar, with 30 days notice to users.

12.5 Force majeure

PIQOD will not be responsible for failure to fulfill its obligations deriving from causes of force majeure (natural events, wars, terrorist acts, pandemics, cloud provider outages, large-scale cyber attacks).

13. Contacts

For any questions, clarifications or communications related to these ToS:

General email: info@piqod.it
Privacy email: privacy@piqod.it
PEC: {{LEGAL_ENTITY_PEC}} (to be activated)
Postal mail: PIQOD di Sorrentino Lucio, Via Somma n. 10, 80034 Marigliano (NA), Italy

End of document.

By accepting these Terms, you declare to have read, understood and fully accepted them.

Servicevoorwaarden